Desperation Doesn’t Sell

Most sales people are too eager to pamper their customers in order to win over their business. They beg and cajole their customers to buy their products and services while the customer takes full advantage of their ‘need’ to please them only to reject their offer when they are done ‘using’ them.

Make no mistake about this. If you are willing to bend over backwards just to win over your customer, you are in for a disappointment if you put your customer too high up on a pedestal.

Neither would we respect a sales person who gives their phone number, mobile, e-mail address, pager or even their house address in an eager attempt to PROVE how good their customer service is in an attempt to score a sale!

Customers are not stupid. They know that the first thing they do after they sign on the dotted line is to run into a whole bunch of lazy customer service guys or an annoying call waiting song as they get you to hold the line.

If you want to be truly effective in your business, you must learn to separate the wheat and the chaff.

Not all prospects are quality customers and if you bend over backwards trying to please every single one of them, your business will suffer in the end. You would rather work with a few quality customers than to squeeze an unwilling prospect to part with their money, only to wind up with more customer support issues, complaints and bad word of mouth due to dissatisfaction!

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